Customer Service Advisor

  • Location:

    Redhill, Surrey

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Many Additional Benefits

  • Contact:

    Tina Goss

  • Contact email:

    tina.goss@search.co.uk

  • Job ref:

    Req/520990

  • Published:

    2 months ago

  • Expiry date:

    2019-05-16

  • Startdate:

    06/02/2019 16:10:31

Customer Service Advisor - Redhill - Permanent - Part Time £18,560 Pro Rata PA plus benefits


Hours: Mon - Fri 14.15 - 18.00


Have you got Fantastic Customer Service experience?
Are you empathic with Great problem solving skills?


Search Consultancy is working on behalf of a well established insurance company based in Redhill, who have been providing Insurance for customers for over 30 years. . They are seeking an experienced Customer Service professional to join their expanding friendly and lively team. This is a fantastic and rare opportunity that will require you to work Monday-Friday.


The Role


You will be handling incoming calls existing and potential customers listening to their enquiries with empathy and delivering exceptional customer service at all times being customer focused solving any problems or queries .


Benefits:


* Commission for each sale made (£1.20 per sale)
* 22 days pro rata annual leave
* Medicash scheme available after 6 month probation
* Pension scheme (following 3 months commencement of employment)
* Employee bonus plan
* Social events during year including Christmas/Summer events
Key Duties:
* Respond to incoming calls from existing and potential customers.
* Deliver an exceptional customer service to internal and external customers.
* Accurately process data making sure an accurate record is kept on the system
* Maintain knowledge of the products and services.
Skills and experience required:
* Energy and drive with a passion for delivering excellent customer service
* Great problem solving skills
* Shows empathy
* Inbound call centre experience is desirable
* Excellent communication skills- verbal and written.
* Computer literate with strong IT skills
* Ability to work under pressure
* Energy and drive with a passion for delivering excellent customer service
* Team player with a good eye for detail

Successful candidate will be subject to credit and background checks














Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.