Customer Service Advisor

  • Location:

    Worsley, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    pension, bonus, xmas shut down, progression

  • Contact:

    Leanne Bell

  • Contact email:

    leanne.bell@search.co.uk

  • Job ref:

    Req/520455

  • Published:

    2 months ago

  • Expiry date:

    2019-05-12

  • Startdate:

    12/04/2019 08:15:41

Job Title: Customer Service Advisor
Job Location: Worsley, Manchester
Job Salary: £18,000


We are looking for great people to join our rapidly expanding customer service team!

We put our customers first and providing excellent service is our priority, so we are looking for fun, friendly people that genuinely enjoy speaking to people

  • Basic salary between £18k
  • 28 days holiday (inc. bank hols)
  • Fun, Friendly working environment
  • Great career progression


The Job:

You will be taking inbound calls from customers dealing with a wide range of enquiries, ensuring that the customer's query is resolved first time and taking ownership of the call from start to finish.

You will be trained to deliver a service that is consistent, friendly and reliable so that each of your customers feel valued, understood and listened to.


Day to day duties:

* Process customer requests
* Resolve basic customer queries using your own initiative and escalate complex issues to your Line Manager.
* Handle a small number of existing customer accounts by acting as the key internal contact.
* Create reports using MS Office where required.



What are we looking for?

We are looking for positive people who understand what good customer service is and enjoy speaking to people.

You will have previous customer service experience and be a real people person, your confidence and amazing communication skills will be the foundation for the rapport you build with customers and a key part of the great service you provide.

We are looking for positive people who understand what good customer service is and enjoy speaking to people.


If you want to work for a great company, where you can build a career and progress then apply now.







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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.