Customer Service Advisor

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Pension

  • Contact:

    Tom Thorne

  • Contact email:

    Tom.Thorne@search.co.uk

  • Job ref:

    Req/520156

  • Published:

    2 months ago

  • Expiry date:

    2019-05-09

  • Startdate:

    ASAP

Job Title: Customer Service Advisor

Salary: £16k - £18 DOE

Role: They will be dealing with all customer enquiries including phone, email and live chat so need to be effective communicators. Its just all about providing great customer service from start to finish and ensuring a seamless exp.

Location:

Stockport, SK3

Hours are flexible between 8:30-9:30am - 4:30-6:00pm

Customer Service Advisor

An exciting opportunity has arisen to work as Customer Service Advisor within the Retail team based at Stockport.

The role requires an enthusiastic and self-assured individual with excellent organisation skills and a passion for customer service.

You will put the best interests of the customer first in everything you do and strive to resolve each query in full first time. Great communication and relationship skills are required to ensure that the needs of the customer are met, on time and in full.

Tasks include but are not limited to:

  • Dealing with customer calls, emails and live chat to ensure first class service is maintained.
  • Responding to customer email enquiries in a set timeframe.
  • Process the setup of new customer accounts.
  • Full internal service of customer needs from end to end.
  • Contribute ideas to improve processes within the team.
  • Liaising with third party partners to ensure the service expectations of customers are met.
  • Monitor and action colleague emails as required to cover absence.

The successful candidates will be:

  • An excellent communicator
  • Customer Focused
  • Organised and methodical
  • Self-motivated, resilient, and willing to work hard
  • Passionate and willing to learn
  • Trustworthy, reliable and a strong team player
  • Be numerate and literate to A level
  • Experienced in a customer facing role
  • Experience in dealing with Amazon and Ebay customers desirable

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.