Customer Service Advisor

  • Location:

    Eccles, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Mark Thomas

  • Contact email:

    mark.thomas@search.co.uk

  • Job ref:

    Req/519780

  • Published:

    2 months ago

  • Duration:

    perm

  • Expiry date:

    2019-05-05

  • Startdate:

    asap

Customer Service Account Manager
£19,000 - £20,000
Eccles
Excellent Location, Great Transport Links!

We provide our clients with a complete comprehensive and consultative solution to problems that businesses encounter in their everyday running.

By offering one off and on-going support they put their clients first with a dedicated professional Account Manager who will be keeping up to date with industry regulations and advising clients accordingly.

As we work with companies in a wide variety of sectors, no two days are the same and we are looking for someone who is reliable, persistent and consistent.

Duties Expected:

  • End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction
  • Respond to queries and questions received by post, e mail or telephone from existing clients to ensure ongoing client satisfaction
  • Maintain complete client records of contacts, opportunities and services delivered, updating IT systems as appropriate
  • Assist with the development of networks of professionals to deliver services throughout the UK, maintaining records in IT systems
  • To carry out quality assurance reviews of OH reports
  • To source and provide equipment and consumables to nurses for site work as required
  • To advise clients of additional services and benefits
  • To produce management reports as and when necessary


Skills and experienced required:

  • Results orientated and target driven
  • Trouble shooter - having responsibility for ensuring any issues are dealt with in a timely manner and communicated effectively to clients
  • Experience working in a fast paced environment
  • Flexible and quick thinking
  • Well organised
  • Ability to remain motivated in a challenging work environment

This is a very popular role and due to the amount of applications we may not be able to get back to everyone so to avoid disappointment send in your CV immediately and suitable candidates will be contacted immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.