Customer Service Advisor

  • Location:

    Didsbury, Greater Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    benefits

  • Contact:

    Levi Jackson

  • Contact email:

    levi.jackson@search.co.uk

  • Job ref:

    Req/511434

  • Published:

    26 days ago

  • Expiry date:

    2019-05-25

  • Startdate:

    25/03/2019 15:17:04


Customer Service Representative

Permanent
Didsbury - £17,401 - £25,473
Start dates: 27th May 2019
Working between 8am - 7pm Monday - Friday with 1 weekend day in 3
Full time: 40 hours per week


Do your customers think that you provide amazing customer service and do you enjoy helping people?

If you've answered yes to both these questions then this customer service job may be right up your street.

Believe us; you'll be working for a household name that pretty much everyone loves. Hint… they make world famous ads at Christmas.

Their reputation as an employer is second to none; they genuinely care for their people and those who work there very much feel part of a family. They also invest heavily in training and so we guarantee you'll be supported as you get to grips with the job.

All the way, you'll be working for Search on their behalf and you will have a dedicated point of contact here with us. They will make sure you settle in OK and of course make sure you get your weekly, yes weekly pay!


A bit about this customer service representative job:

* We want our customers to know just how valued they are. Being the first point of contact for many customers means that your manner will consistently be friendly, personable and understanding

* Often calls can be challenging and customers may be impatient but you will always work to a defined call quality standard, maintaining professionalism and clarity

* You will represent the company as a brand ambassador, taking ownership of customer queries and efficiently solving complaints or problems

What you'll need as a Customer Service Representative:

* Ideally you'll have previous telephone based customer service experience, but if you've worked in retail or hospitality, or in any customer-facing job, that works for us too!

* You must be process driven, and be able to multitask efficiently

* What's important is that you have customer service super powers; being able to talk to customers, take ownership of situations and get a kick out of delivering an exceptional service.

* The ability to work in a challenging, fast paced environment

* Excellent IT skills as you will be using over 16 systems


So what are you waiting for? Apply today and join our team of customer service rock stars!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.