Customer Service Advisor

  • Location:

    Glasgow, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Lynne Strang

  • Contact email:

    lynne.strang@search.co.uk

  • Job ref:

    Req/514661

  • Published:

    4 months ago

  • Expiry date:

    2019-04-10

  • Startdate:

    14/03/2019

Fully Flexible shift pattern following this-35.83 hours per week

Shifts will fall between - working a Monday - Friday between 8am - 8pm, Saturday 8.30am - 5pm and Sunday 10am - 4pm.

Training - 17 days, Monday - Friday 9am - 5pm

Start Dates - 14th March and 4th April 2019

Hourly Rate - £8.75 ph

Our client is the Worldwide leader in multichannel customer experience management. They are experts in the call centre services industry and add value to their client's service by delivering great customer service and solutions on their behalf. Our client has been providing superior customer care for leading brands throughout the world since 1978, and every year interact with more than 35% of the world population.

We have great opportunities for people with a passion for excellent customer service to join the team based in Airdrie. With a non target driven work environment, a fabulous purpose built site with great facilities you would love to become a part of our team.

Our client are proud to be working with Aviva,the UK's largest insurer who have a strong commitment to serve their customers well. Within the role you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

Key Responsibilities Include:

Answering inbound queries from customer regarding their car insurance and promoting additional features and extras
Providing exceptional customer service throughout the call
Working on a dual screen in a highly scripted and compliant environment
Building rapport with customers using excellent questioning and listening skills
We would like you to have:

A strong passion for great customer service
The ability to put the customer at the heart of everything you do
Good computer skills and the ability to take direction
Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. You will also benefit from a full rewards package including, 28 days paid holiday, career progression, recognition schemes, corporate and retail discounts, pension plan and much more.

This is a great opportunity to kick start your new career for 2019!

For contact centre roles with the human touch, apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age