Customer Service Advisor

Job Title: Customer Service Advisor

Job Type: Perm

Industry: Customer Service

Location: Manchester Airport

Salary: £19,500 Start date ASAP

Are you looking for a new Customer Service opportunity?

Are you looking for a customer service role with a work/life balance?

Then this is the job for you!

This is a fixed term position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

The Job:

• Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
• Making outbound calls following up on enquiries about availability
• Providing a world class customer service over the telephone
• Dealing with queries and complaints
• Working to team and individual targets
• Logging all information accurately on the in-house system
• Providing customers with a professional service via telephone, email, live chat and social media
• Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
• Ensuring customer account adjustments are dealt with accurately

Hours of work:

8.30am-5.00pm Monday to Thursday and 8.30am-4.00pm on Friday with one hour for lunch (36.5 hours per week)

Have you got the following experience or skills?

• Previous experience of delivering exceptional customer service
• Ability to sympathise with the customer
• Working in a fast paced environment
• Ideally phone based customer service experience
• Ability to problem solve and take ownership of each customer query
• Excellent communication skills at all levels
• A passion for customer service
• Excellent team player

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.