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Customer Service Advisor

  • Location:

    Leeds

  • Sector:

    Call & Contact Centre

  • Job type:

    Immediate Start

  • Salary:

    £22000.00 - £24000.00 per annum

  • Contact:

    Isabel Stone

  • Contact email:

    Isabel.Stone@search.co.uk

  • Job ref:

    Req/605734

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-29

  • Start date:

    ASAP

  • Consultant:

    Isabel Stone

Are you interested in working for one of the UKs largest Financial Services Organisation? Would you benefit in an increased salary? Would you like to be apart of company that allows you to work from home 2/3 days per week?

I am recruiting for Customer Service Advisors to join a Financial Services Organisation in Leeds. The role will involve making outbound & receiving inbound calls from customers, supporting customers to ensure the best solution is available.

You will benefit from a salary of up to £24,000 Per Annum DOE, 28 days annual leave, Hybrid working with shift patterns provided to suit you and a discretionary bonus.

Responsibilities -
* First point of contact for all Inbound/Outbound calls as well as Live Chat & Email.
* Offering the best solutions to customers with the best outcome suited to their needs.
* Setting up payment plans and direct debits using internal systems
* Ensuring that all queries & complaints are handled and offering first time resolutions
* Updating all internal systems with accurate information
* And working towards KPIs and SLAs.

What are we looking for?
* Previous experience working within a Call Centre environment
* Excellent communication skills both verbally and written
* The ability to build relationships with customers
* Be able to remain motivated and resilient at all times
* And experience within a Financial Services industry is beneficial.

Benefits -
* A basic salary of up to £24,000 Per Annum DOE
* 28 days annual leave
* Hybrid working (2/3 days from home, the remaining shifts will be from their Leeds office)
* Free on site parking & good access to public transport links
* A discretionary bonus
* Two shift patterns available to suit you

If you are looking for a new role, apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.