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Customer Service Advisor

  • Location:

    Leeds

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Rachel Porteous

  • Contact email:

    Rachel.Porteous@search.co.uk

  • Job ref:

    Req/605695

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-26

  • Start date:

    20/06/2022

Would you like to work for a financial services organisation that is known and respected across Europe? Do you like working from home but also enjoy trips to the office? Would you like the opportunity to earn a generous salary and great benefits scheme? I have the position for you…

I'm hiring for customer service advisors based in Leeds! As a customer service advisor you will be:

* Handling both inbound and outbound calls from customers
* Helping customers find solution which is unique to them
* Communicating with customers via various channels, e.g. email and live chat
* Working towards KPI's
* Setting up payment plans
* Handling calls of a potentially sensitive nature

What am I looking for?

* Previous experience in a collections/debt management role
* Great telephone manner
* The ability to show empathy to customers
* Experience dealing with vulnerable customers

So, what's in it for you?

* Salary of £25-28K dependent on experience
* Discretionary bonus
* 28 days holiday
* Hybrid working
* Free on site parking
* Excellent benefits package
* IT provided
* Two shift patterns to suit you

Please click "apply now"!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.