Customer Service Advisor

Location: Gyle, Edinburgh

Hours: Monday to Friday 9-5pm

Pay: £10.20 per hour

Start Date: 13th June 2022

Tired of working weekends and thinking of applying for a new job? - 'water' great idea!

Our client is one of the largest water retailers in the UK providing a range of services to over 200,000 business customers including billing, water efficiency support and water and waste water management solutions.

We are looking to recruit new Customer Service Advisers to join the Metering and Billing department.

As an Adviser, you will deliver exceptional customer service across a wide range of communication channels (telephony, webchat, email, mail) as required. You will work flexibly to expand and develop your skills and knowledge across all of our customer facing teams.

What you'll need:

  • The ability to communicate clearly and confidently through various communications channels - both verbal and written
  • Strong technical ability to use different software systems and Microsoft packages: Word, Excel, Outlook etc.
  • Strong and proactive problem-solving skills to enable speedy and comprehensive resolution of queries or issues to drive customer satisfaction
  • Evidence of working with a high degree of accuracy and strong attention to detail
  • The ability to negotiate effectively to deliver successful outcomes that benefit both our customers and our business

If you are ready to take the plunge, apply today!

Please reach out for more information at amy.dornan@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.