Customer Service Advisor

  • Location:


  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:

    Up to £21000 per annum

  • Contact:

    Amy Dornan

  • Contact email:


  • Job ref:


  • Published:

    21 days ago

  • Expiry date:


  • Start date:


Customer Service Advisor

Dalkeith, Edinburgh

Monday to Friday 9-5:30pm

£21,000 per year

Start Date: ASAP

Looking for an exciting new opportunity to join a fast paced environment? Then look no further!

Our client are looking for Customer Service Agents that are dedicated to delivering exceptional service and ensuring that all of our customers receive a WOW experience throughout their journey with us. They are looking for talented individuals to join our close knit Edinburgh team.

What you'll be doing:

  • Engaging customers in conversations to understand their needs or issues and provide them with the best possible solutions or right first-time resolution.
  • Complaint resolution that exceeds our customers' expectations.
  • Maintaining and updating our records for members of our loyalty scheme.
  • Reporting & analysis of issues in order to reduce contacts per order & cost of resolution.
  • Reporting & analysis of returns & replacements to highlight/resolve quality issues & damages.
  • Supporting store colleagues with home delivery.
  • Replying and interacting with customers on social media.
  • Resolving webchat queries.
  • Liaising with delivery companies to ensure the smooth delivery of orders to customers.

What you'll bring:

  • Previous experience of working in a contact centre or a similar retail customer service environment.
  • Strong planning, prioritisation, presentation and problem-solving skills. You'll need to be comfortable managing multiple tasks with tight deadlines.
  • Strong interpersonal skills - you will be resilient and resourceful with a 'can do' attitude with the ability to respond to reactive situations.
  • Excellent written and communication skills.
  • A high degree of integrity, confidentiality and commitment.
  • PC literate and a proficient user of the Microsoft Office Suite.
  • It's a super place to work
  • Generous team member discount to be enjoyed in the store, restaurant and foodhall.
  • Thriving culture; the team are passionate, diverse and committed to our customer.
  • Stakeholder pension with shared employee and employer contribution.
  • Company paid life insurance plus a bunch of flexible benefits.

Apply today!

Please reach out to amy.dornan@search.co.uk for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.