Customer Service Advisor

Dalkeith, Edinburgh

Monday to Friday 9-5:30pm

£21,000 per year

Start Date: ASAP

Looking for an exciting new opportunity to join a fast paced environment? Then look no further!

Our client are looking for Customer Service Agents that are dedicated to delivering exceptional service and ensuring that all of our customers receive a WOW experience throughout their journey with us. They are looking for talented individuals to join our close knit Edinburgh team.

What you'll be doing:

• Engaging customers in conversations to understand their needs or issues and provide them with the best possible solutions or right first-time resolution.
• Complaint resolution that exceeds our customers' expectations.
• Maintaining and updating our records for members of our loyalty scheme.
• Reporting & analysis of issues in order to reduce contacts per order & cost of resolution.
• Reporting & analysis of returns & replacements to highlight/resolve quality issues & damages.
• Supporting store colleagues with home delivery.
• Replying and interacting with customers on social media.
• Resolving webchat queries.
• Liaising with delivery companies to ensure the smooth delivery of orders to customers.

What you'll bring:

• Previous experience of working in a contact centre or a similar retail customer service environment.
• Strong planning, prioritisation, presentation and problem-solving skills. You'll need to be comfortable managing multiple tasks with tight deadlines.
• Strong interpersonal skills - you will be resilient and resourceful with a 'can do' attitude with the ability to respond to reactive situations.
• Excellent written and communication skills.
• A high degree of integrity, confidentiality and commitment.
• PC literate and a proficient user of the Microsoft Office Suite.
• It's a super place to work
• Generous team member discount to be enjoyed in the store, restaurant and foodhall.
• Thriving culture; the team are passionate, diverse and committed to our customer.
• Stakeholder pension with shared employee and employer contribution.
• Company paid life insurance plus a bunch of flexible benefits.

Apply today!

Please reach out to amy.dornan@search.co.uk for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.