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Customer Service Advisor

  • Location:

    Newcastle upon Tyne

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £22500.00 per annum + hybrid working

  • Contact:

    Fiona Norman

  • Contact email:

    fiona.norman@search.co.uk

  • Job ref:

    Req/602965

  • Published:

    about 1 month ago

  • Expiry date:

    2022-05-22

  • Start date:

    09/05/2022

Do you have call centre experience and want to work for an organisation that employees describes as the most fun and friendly environment they have ever worked in?

Would you describe yourself as having high energy, ambitious, self-motivated and a team player? If so this job is for you!


Search Consultancy are working with a telecommunications company who are going through a period of growth in their Newcastle office.Our client is offering a competitive basic salary of £22,500 per annum plus hybrid working options and fantastic development opportunities.

Working hours - 37.5 hours per week (5 out of 7 days)

Monday to Friday between 8am and 10pm and 8am-6pm at weekends on a shift rotation
(2 weekends working per month)

Please note this role is site based to begin with for training, you will then move to a 50/50 site and working from home model (early and late shift models will be working from home)


What to expect:

Your primary responsibility in this role will be to provide excellent customer service to your customer base via inbound telephone calls.

Key Responsibilities:


* Troubleshooting, at first point of contact, on customer home broadband, tv, and phone setup and connectivity issues.
* Provide support for resolution of customer issues, requests, and queries.
* Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
* Validate, investigate, and resolve issues within established guidelines.
* Give recommendations to customers on new products, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result.
* Promote and maintain a positive attitude, a high level of professionalism and reliability through attendance, metric performance, and interaction with peers and management.


If you have call centre experience and are interested in finding out more about this fantastic opportunity please apply today! Start date of 9th May are available!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.