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Customer Service Advisor

  • Location:

    Stockport

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £20000.00 per annum + plus bonuses

  • Contact:

    Rachel Taylor

  • Contact email:

    rachel.taylor@search.co.uk

  • Job ref:

    Req/600012st

  • Published:

    about 1 month ago

  • Expiry date:

    2022-05-20

  • Start date:

    03/05/2022 11:47:19

Customer Service Advisor - Stockport
Salary: £20,000 plus quality led bonuses between £4,000 - £10,000 per annum
Position: Full-time, Permanent
Hours: Monday - Friday between 8am - 7pm with 1 weekend in 5 - £120 weekend allowance
Start date: 3rd May
This position will be based in the office

* Looking to progress your career with a very competitive salary?
* Do you enjoy delivering excellent customer service?
* Do you like resolving problems and coming up with solutions?
* Do you enjoy working in a fast-paced environment?
* Would you prefer to work in a friendly office environment
If yes please read on because this position will be for you!

As Customer Service advisor you will effectively and professionally resolve client/customer enquiries within a timely manner and ensure the best service is provided to all customers.

* To provide an effective and professional service to all customers
* Delivering the right outcomes for customers
* Effective handling of complaints, delivering resolutions and customer satisfaction
* Taking inbound calls in a timely manner
* Identify customers' needs and demonstrate effective problem-solving techniques
* Build growing and sustainable relationships by going the extra mile
* Maintaining accurate and up to date records and systems

What we are looking for…
* At least 12 months experience working within a contact centre environment
* You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills
* Good problem solving skills
* Able to manage your time wisely to meet call handle time, and work to quality targets
* Excellent communication skills
* Ability to multi-task and use various systems whilst engaging with customers over the phone

What benefits you will get…
* 22 days holiday
* Fantastic bonus opportunities
* The chance to win holidays for you and a plus 1
* Amazing reward and recognition schemes
* Weekend working allowance
* Fun and positive working environment

Please APPLY NOW for an immediate telephone call, all interviews will be face to face with the client

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.