Customer Service Advisor £9.63

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Fiona Preston

  • Contact email:

  • Job ref:


  • Published:

    9 days ago

  • Duration:

    5 Months

  • Expiry date:


  • Startdate:

    21/01/2019 16:20:56

Customer Service Advisor
Gyle, Edinburgh

New Year, new challenge? My client, JLT a leading pension service provider is looking for Customer Service Advisors to join their Pensions team on a 5 month contract, with a start date of the 21st January 2019 and a retention bonus upon successful completion of the contract at the end of May.

We are looking for the right candidate that will seek to deliver exceptional customer service in a positive and professional manner with a high level of accuracy and self motivation. Call Centre experience is beneficial although not essential.

Duties and Responsibilities:

* Exceed customer expectations by delivering timely, accurate service in a professional manner.
* Ensure all aspects of a customer's pension enquiry are resolved to a high level of satisfaction by effective use of the systems and processes.
* Communicate with customers through inbound/outbound telephone calls and email channels.
* Work as part of a team to contribute to a culture of a "great place to work".
* Meet or exceed all performance metrics as defined in your personal performance management
* Respond and resolve customer complaints in a timely manner

If you are confident, have excellent oral and written communication and have a "can do" attitude please apply today!

*To be considered for this role you must pass a Credit and Disclosure Check*

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