Inbound New Business Adviser

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Shivani Karia

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:

    14/01/2019 10:53:01

Inbound New Business Adviser - £17,500 - Leicester

Are you looking for a fantastic new opportunity to work within a vibrant and modern contact centre within the city centre? Are you tired of working weekends and endless late shifts? We have a great opportunity to work for an organisation in Leicester City Centre. You'll be required to provide high-quality resolutions to complex inbound queries into the contact centre via a range of channels.

The working hours for this role are between 8am and 6pm Monday to Friday on a rotating shift basis. You will work 37.5 hours a week in total.

The key responsibilities in this role are as follows:

* To proactively manage customer contact through a variety of channels (telephone, email, web forms and direct mail) and process new business invoices.
* Taking inbound sales enquiries and converting to customers
* Verifying and gathering customer information where appropriate
* Dealing with any existing customer queries in an efficient manner and transferring them to the correct department
* Taking ownership of your customer through to resolution
* Complete appropriate tasks and maintain comprehensive notes relating to customer accounts
* Use objection handling techniques to proactively resolve any customer queries or objections.
* To deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
* To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers

Key Requirements:

* Educated to at least A Level standard
* Competent using Microsoft Office - Word, Excel, PowerPoint and Outlook
* Worked within a call centre or highly monitored environment
* Minimum of 1-2 years' experience in a similar role desirable
* Good verbal communication including a good telephone manner
* Experience of invoicing and date sensitive account management

If you feel this is the role for you please apply to or call 0116 2473300.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.