facebook

Customer Service Advisor
Salford Quays
Salary: £9.37 per hour
Position: Full-time, Temp to Perm

Hours: 40 per week - Monday to Sunday - based in the office



This position will be based in the office - Salford Quays



Subject to DBS Check



Want to work for a global business were they sky is the limit?
Looking to kick-start your career with a competitive salary?
Do you love working with people?
Do you enjoy delivering excellent customer service?
Do you like resolving problems and coming up with solutions?
Do you enjoy working in a fast-paced environment?
Would you prefer to work in a friendly and informal office environment?
How about work life balance or working in a state of the art facilities?


As Customer Service advisor you will effectively and professionally resolve complex, regulated and non-regulated customer complaints across all channels, meeting all regulatory and quality standards in delivering the right outcome for the customer and the business.



To provide effective and professional service to all customers
Delivering the right outcomes for the customers
Effectively handling of complaints, delivering resolutions and customer satisfaction
Taking inbound calls in a timely manner
Identify customers' needs and demonstrate effective problem-solving techniques
Keep up to date with policies and products
Build growing and sustainable relationships by going the extra mile
Dealing with calls of a sensitive nature in potentially distressing situations.
Work towards Customer Service KPIs in order to earn your bonuses
Maintaining accurate and up to date records and systems




What we are looking for…

A background in a customer facing role (technical customer service, first line support or technical support would be highly desirable)
You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot
Good problem solving skills
Able to manage your time wisely to meet call handle time, and work to targets
Excellent communication skills and technical aptitude, learn new systems, products / services and retain information
Ability to multi-task and use various systems whilst engaging with customers over the phone

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.