Customer Service Adviser

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Shivani Karia

  • Contact email:

    shivani.karia@search.co.uk

  • Job ref:

    Req/537692

  • Published:

    6 days ago

  • Expiry date:

    2019-11-08

  • Startdate:

    30/09/2019 10:53:01

Customer Service Adviser - Leicester - £18,000 per annum

If you're passionate about customer service, then this opportunity will no doubt strike a chord.

Working with a company who are the market leaders in their field, they are offering the opportunity to work in their industry and launch a career with a different twist.

Further more, there are some great perks to working here.

  • 25 days annual leave, plus statutory bank holidays
  • A fantastic pension scheme
  • Life assurance
  • Discounted rates on public transport
  • Regular discount schemes with local retailers, bars and restaurants
  • Performance based company bonus scheme
  • An environment that nurtures ambition & rewards performance

What to expect

The role of a Customer Service Adviser here is predominantly dealing with inbound calls combined with some data entry work. It will be your job to deal with their queries and ensure that the terms and conditions of their contracts are upheld.

There is a big focus on resolving queries and complaints at first point of contact, so with that in mind, you'll be expected to take ownership of situations up until the point of resolution.

You may also be involved in liaising with customers over email and live chat too.

It's a busy working environment but this brings with it a great atmosphere and a real buzz.

What you'll need

We're looking for people who have had previous experience as a customer service adviser in a call centre and possess all the qualities that go with it; confident communicator and a personable telephone manner.

You will be experienced in complaint-handling and be the sort of person who can build understanding and trust with customers.

If this all sounds like music to your ears, then we would love to hear form you. Apply today and someone will be in touch.





Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.