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Customer Service Administrator

  • Location:

    Liverpool

  • Sector:

    Business Support

  • Job type:

    Temporary

  • Salary:

    Up to £9.50 per hour

  • Contact:

    Monica Sharma

  • Contact email:

    Monica.Sharma@search.co.uk

  • Job ref:

    Req/589764

  • Published:

    about 1 month ago

  • Expiry date:

    2021-11-18

  • Start date:

    19/10/2021 16:48:50

Temporary Customer Service Administrator

Salary - £9.50

8.00am to 4.00pm Monday to Friday

We are working alongside a well established City Centre based company to find a Temporary Customer Service Administrator.

Job Description

· Communicate and liaise with customers, suppliers and sub-contractors via various methods

· creating a personal connection

· Provide a simply better service to all customers

· resolve any customer issues and complaints in a professional and timely manner

· enhance the customer experience and maintain a high standard of customer satisfaction.

· Handle all telephone calls in a timely manner.

· Manage a selection of customer accounts to build and maintain effective working relationships.

Key Responsibilities

· Answer calls in a professional and respectful way to all customers

· Accurately process customer orders within set timescales

· Manage the scheduling of customer orders within the logistic parameters and lead times, and accordance with customer lead times and availability

· Maintain manual and computerised systems

· Support with Administration tasks within the role

· Deliver outstanding customer service from the point of order to delivery, managing all aspects of customer needs, requirements and requests

· Supporting the drivers to ensure all pick ups, queries and requests are handled promptly and professionally

· Undertake any other work appropriate to

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.