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Customer Service Administrator

  • Location:

    Huddersfield

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    £19500.00 - £195000.00 per annum + 34 days annual leave

  • Contact:

    Isabel Stone

  • Contact email:

    Isabel.Stone@search.co.uk

  • Job ref:

    Req/585813

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-25

  • Start date:

    ASAP

  • Consultant:

    Isabel Stone

Would you like to be apart of a global business which is busier than ever? Do you have administration experience but also enjoy customer service? Then carry on reading as I am recruiting for a Customer Service Administrator.

Due to expansion in 2020 and into 2021, we are recruiting for a Customer Service Administrator to join a global business based in Halifax! You will be first point of contact for their key accounts and supporting them with any queries they have.

You will be responsible for taking inbound calls and assisting with queries, order updates and scheduling repairs whilst producing reports for senior management and updating in-house systems accurately.

You will benefit from a salary of up to £19,500 per annum, free on site and 26 days annual leave + bank holidays! This is a Monday-Friday role, with no weekends and no late evenings!

What will your main duties be?
* Receiving inbound calls from key accounts and supporting them
* Processing new customer orders & providing order updates
* Responding to complaints & offering first time resolutions
* Logging repairs and scheduling repairs with engineers
* Producing reports for management using excel
* Accurately updating information on the in house system

And what will we be looking for..
* Customer Service experience working within a similar role
* Strong communication skills to build rapport with customers
* Knowledge of using in house systems including Microsoft Excel
* Experience working in a fast-paced role
* And be able to work as part of a team!

The benefits of the role include -
* Salary up to £19,500 Per Annum
* Monday-Friday 08:30-5pm
* No weekends or late nights!
* 26 days annual leave + bank holidays (rising with service)
* Free on site parking & bike to work scheme
* Healthcare cash plan
* And much more

So are you looking for a new role where you will benefit from additional annual leave and be able to deliver excellent service to your customers? Then what are you waiting for! Click 'apply' to learn more.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.