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Customer Service Administrator

  • Location:

    Salford

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £19750.00 per annum + No weekends

  • Contact:

    Rachel Taylor

  • Contact email:

    rachel.taylor@search.co.uk

  • Job ref:

    Req/605488HL

  • Published:

    about 1 month ago

  • Expiry date:

    2022-07-01

  • Start date:

    27/06/2022

Customer Service Administrator
Salford Quays
Monday - Friday 9am - 5:30pm
Start date: 27th June 2022
£19,750
6 Month FTC - Lots of opportunity to go perm!

Are you looking for a new career? Do you enjoy helping people and making a difference?

Do you have some experience in customer service and administration?

I am recruiting for a well know financial services business who are looking for several Customer Service Administrators to join their business!

You will start work on Monday 27th June and join a 6 week training programme, giving you all the skills you need to thrive in your new role!

The Job:
* Liaise with customers and 3rd parties via email and letters
* Use in-house databases to enable you to deal with customer's requests and queries
* Effectively resolve any account queries from customers, 3rd parties and external businesses
* Dealing with all legal correspondence, ensuring they are dealt with correctly, efficiently and within SLA's
* Identify account escalations and deal with appropriately
* Dealing with client portals, ensuring that they are updated accurately in line with the companies policies

The candidate:
* Excellent IT skills
* Great communication skills both written and verbal
* Excellent attention to detail
* Able to work in a high pressured environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.