Customer Service Administrator

Do you have first class Customer Service and Administration skills?

An excellent opportunity has arisen at one of the country's energy market regulators, who are offering a six month temporary contract for a Customer Service Administrator to join their team in Glasgow.

This a full-time role, 37 hours per week, and the pay rate is £12.18 per hour.

Job responsibilities:

• Dealing with consumer contacts in writing or by telephone
• Ensure consumer contacts are acknowledged, and handled in line with agreed procedures
• To liaise with internal teams and support them in understanding operational needs and what is required from them to resolve consumer's enquiries
• Collate information to assist with the resolution of consumer contacts
• Review and analyse information provided from consumers
• Collaborate and provide support on issues across the team on an ad-hoc basis

Essential required:

• Experience in managing administration work
• Experience of working in a customer-focused environment
• Proven ability to deliver operational processes and meet Service Level Agreements and Key Performance Indicators
• Good team player and ability to work under own initiative
• Excellent written and verbal communication skills with a great attention to detail
• IT literate including Microsoft Office (Outlook, Word and Excel)

Apply now or call Megan at the Glasgow Office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age