Customer Service Administration

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Office Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Stuart Holland

  • Contact email:

    stuart.holland@search.co.uk

  • Job ref:

    Req/530045

  • Published:

    4 days ago

  • Expiry date:

    2019-08-10

  • Startdate:

    10/07/2019 16:53:05

CUSTOMER SERVICE ADMINISTRATOR
TRAFFORD PARK
MONDAY TO FRIDAY
11 MONTH FIXED TERM CONTRACT

BENEFITS

* Competitive salary
* Pension contribution
* Generous holiday entitlement (33 days incl. bank holidays)
* Free Parking
* Subsided canteen


THE ROLE

Our client is currently recruiting for a Customer Service Administrator to join their busy Customer Services department. The ideal candidate will be from a customer service background and will have a confident, polite and friendly telephone manner with an ability to liaise with different customers both internally and externally.

DUTIES OF ROLE

* Processing all of your customer's order on the company computer system
* Working with your colleagues in Planning to obtain the best despatch dates possible to meet your customers' requirements
* Working with your colleagues in the Sales teams to ensure your customers receive their quotations in a timely manner with the information they require
* Working with your colleagues in the Logistics team to obtain freight costs and POD's as requested by your customers
* Attend regular meetings with the production teams to get updates on the orders in production, highlight to them any areas of concern you have and to feed information back to your customers
* Daily contact with existing customer base via phone and email to provide updates on orders and deal with any queries your customers have
* Build up your knowledge of the products sold within your business team to allow you to advise customers and provide the best customer experience possible

EDUCATION/TRAINING & KNOWLEDGE/EXPERIENCE
* 5 GCSE's at C or above (including English).
* Experience of working within a Customer Service environment
* Experience of working with Microsoft Office, such as Word and Excel

PERSONAL ATTRIBUTES
* Excellent communication skills; both written and verbal
* Ability to listen and understand fully your customer's needs
* Enjoy taking ownership for your customers and workload
* Organised and methodical in your approach to work
* A willingness to learn
* Adaptable and flexible approach to work
* Resilient and not afraid to challenge when necessary
* An ability to work to your own initiative and independently whilst part of a team

TO APPLY:
Please send your CV in confidence

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.