Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £9.63 per hour + £1400 bonus

  • Contact:

    Bilal Oussellam

  • Contact email:

    bilal.oussellam@search.co.uk

  • Job ref:

    Req/508580

  • Published:

    3 days ago

  • Expiry date:

    2019-12-11

  • Startdate:

    18/11/2018 10:49:00

Customer Service Advisor, Edinburgh West, £9.63/hr plus Bonus

If you're in the market for a temporary contract, and would relish the opportunity of day-time shifts and no weekend working, then we have just what you're looking for here with a global pensions provider.

Working with an organisation that rewards their short-term employees with a competitive pay potential retention bonus on successful completion of their contracts, this customer service representative job is not to be missed, and certainly one of the best on offer in the current market.


What's on offer for this Customer Service Representative Job?

This is a temporary contract until the end of March 2020. You'll be expected to work, 37.5 hours per week, Monday to Friday 8.30-5pm.

As the first point of contact with customers, you'll be taking inbound calls, resolving queries, updating accounts and generally ensuring that everyone who comes into contact with the client has a positive and worthwhile experience.

As you'll expect, the calls are often lengthy and in-depth. You'll be key to ensuring customers are armed with all of the information they need to make the right decision regarding their pension or insurance policy.

To mix things up a bit, you may also be asked to respond to emails or postal queries.

What you'll need

It goes without saying that you'll need to be confident over the phone and be able to relate to customers well to ensure they get what they need.

You'll have a customer service background, whether that be from a call centre, retail or hospitality.

As with any financial services organisation, you will be expected to pass a credit check and a criminal records check.

With start dates in October, we are moving quickly for these customer service jobs, so please apply now and avoid missing out.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.