Customer Service

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    £2000 bonus

  • Contact:

    Bilal Oussellam

  • Contact email:

    bilal.oussellam@search.co.uk

  • Job ref:

    Req/523571

  • Published:

    4 days ago

  • Expiry date:

    2019-07-14

  • Startdate:

    13/05/2019 12:23:26

Customer Service

5FTC with £2000 retention bonus on completing the contract.

We are recruiting for candidates who are dedicated to delivering exceptional customer service and ensuring that all of our customers have a great journey with us. Working in a multi-channel contact centre requires a drive to respond to all customer enquiries in a professional and timely manor this also requires to builds long lasting relationships with customers whilst meeting or exceeding individual targets.


Duties will include:
* Engaging customers in conversations to understand their needs or issues and provide them with the best possible solutions or right first-time resolution.
* Complaint resolution that exceeds our customers expectations.
* Maintain and update our records for members of our loyalty scheme.
* Liaising with delivery companies to ensure the smooth delivery of orders to customers..
* Reporting & analysis of returns & replacements to highlight/resolve quality issues & damages.
* Support store colleagues with home delivery.
* Social media.
* Resolving webchat queries.
* Meeting targets and KPI's.


Working Hours - Monday to Friday

Pay Rate - £19,000

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age