Customer Retentions Advisor

  • Location:


  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    £18525 - £20426 per annum

  • Contact:

    Susan Todd

  • Contact email:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Start date:

    05/05/2021 18:05:09

Customer Retentions Representative

Salary between £18,525 and £20,426 Dependant on experience plus annual bonus
Location - Leicester or Home working

Are you a great communicator? Do you love making customers happy? If so, we'd love to here from you. If you are looking for a role where there is scope for progression and you thrive on working in a fast paced environment then look no further.

As a Customer Retentions Representative you'll be dealing with inbound calls each day so, you will be resilient, driven and enjoy helping customers. The calls you receive will be varied; giving new business quotes, taking payments, and saving customers at the point of renewal. You will personally be responsible for dealing with a portfolio of customer's worth up to £200,000.

Leicester candidates will work on a rotational shift pattern between the hours of:

08:00-19:00 Monday to Friday with no weekend working.

Homebased candidates will work between the hours of:

08:00 - 19:00 09:00-13:00 Saturday and Sunday.

Please note this will include every Saturday and Sunday 09:00-13:00.

To be considered for a remote based role, you must live within a non-commutable distance from one of our hubs. For those based from our Bexhill you will be required to come into our COVID secure office for a couple of weeks as part of your training, where you'll take your first live calls from customers with the support of virtual coaches

Interested? Apply online today and a member of the team will be in contact

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.