Customer Representative - Inbound Sales

  • Location:

    Leicester, Leicestershire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Richard Stanley

  • Contact email:

    richard.stanley@search.co.uk

  • Job ref:

    121118

  • Published:

    3 days ago

  • Expiry date:

    2019-01-06

  • Startdate:

    14th Jan 2019

Looking for a fantastic new opportunity to work within a vibrant and modern contact centre?

Tired of working in a dull and non progressive role?

Sick of working weekends and endless late shifts?

If you answered yes to any of the questions above then we have exactly what you are looking for!

We are currently recruiting for a client based in Leicester City Centre, offering a fantastic package which includes:

  1. Basic Salary - £17,500
  2. No weekends
  3. No late night finishes
  4. Fantastic progression opportunities
  5. A host of other benefits

Sound interesting.... of course it does! read on for further information.

The role -

  • To proactively manage customer contact through a variety of channels (telephone, email, live chat and whitemail) and respond to queries and complaints within agreed SLAs
  • Set and complete appropriate tasks and maintain comprehensive notes relating to customer accounts
  • Use objection handling techniques to proactively resolve any customer queries or objections.
  • Deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
  • Demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
  • Develop and maintain knowledge of sectors, in order to meet revenue targets

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.