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Customer Representative

  • Location:

    Leicester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    £18525.00 - £20400.00 per annum + annual bonus + up to 38 days hols

  • Contact:

    Richard Hodges

  • Contact email:

    richard.hodges@search.co.uk

  • Job ref:

    Req/575208

  • Published:

    about 1 month ago

  • Expiry date:

    2021-05-12

  • Start date:

    26/04/2021 12:29:31

Customer Service (inbound) £18,039 - £20,400 + Bonus + 25 days holidays. 37.5 hours per week / with part time options

A number of immediate start & exciting opportunities have come up for individuals experienced within Customer Service based in Leicester

This role will begin working from home and then there will be a return to the modern office and great onsite facilities including restaurant and café.

This is a great opportunity with a number of customer service and retention advisor positions available. There is structured career progression & you will be working for one of the top employers in Leicester

Some of the Duties:

* Dealing a variety of inbound calls
* Delivering excellent customer service and resolving queries on the phone
* Dealing with queries via email, live chat, on the phone and email
* Discussing different options and retaining customers through discussing full packages available
* Dealing with and resolving potential complaints at the first instance

Experience Required:
* 12 months customer service experience of any kind - preferable contact centre but not essential
* Excellent communicator
* People who thrive in a fast paced environment

Benefits

* 25 days holiday and bank holidays (plus you can sell up to 5 days),
* structured career path to progress,
* 5% bonus
* individual and team rewards
* Paid for qualifications to enhance your career


If you believe you have the right mind set for customer service or negotiation skills for retention roles, then please apply via the link of this page.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.