Senior Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Bilal Oussellam

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:

    15/03/2019 10:12:01

Senior Customer Service Advisor, Edinburgh, £21,000

A step up in customer services

If you're an experienced customer service advisor and ready for the next step in your career then this senior customer service job could be the perfect place to start.

There's more to this role than dealing with customer queries. You'll be the escalation point for complaints; investigating queries and solving problems swiftly and professionally. As you can imagine, as a senior customer service advisor, the ability to relate to customers and build their trust is key.

It's more than taking calls too. You'll be liaising with customers over email and social media; providing variety to your day and helping you develop new skills in customer communication; promoting and protecting their social brand.

Working for a market leader

As you'd expect with a well-respected leader in their field, the opportunities for career progression are endless. You'll join them initially on a temporary contract, but if things work out, you'll be offered a permanent senior customer service job and a place to further grow and develop your customer service career.

A positive working atmosphere and a great place to grow and develop:

  • Modern offices close to the heart of Edinburgh city centre, close to public transport connections.
  • An open culture where everyone is committed to the customer experience; your feedback and ideas will always be taken on board.
  • Industry-leading training
  • All inbound queries with no sales
  • Casual dress code

If you think you have what it takes to embark on a senior role in customer services, then we would love to hear from you.

Please note you must be able to pass a disclosure check and be available for an interview.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age