Customer Consultant - Telford - £16700 - £17200 per annum
I am looking for a dynamic and professional Customer Consultant to join a leading business based in Telford city centre.
This is a telephone based role, we are looking for people who have a true passion for delivering exceptional customer service. You will possess great listening and questioning skills to enable you to provide a consultative service approach.
The working hours for this role are shifts between 7.45am - 7.30pm Monday to Friday and between 9am - 12.30pm on a Saturday (every other Saturday). You will work 37.5 hours a week in total
The key responsibilities in this role are as follows:
* Talking to customers to understand their financial situation and identify solutions to deliver fair and appropriate customer outcomes
* Setting up affordable and sustainable repayment plans, working with customers to help them understand the benefits of paying off their account in the shortest possible time
* Delivering outstanding customer service - working within clear guidelines to maximise your performance across quality, productivity, efficiency and conversion rates
* Making sure we treat customers as individuals, recognising those in financial difficulties and / or vulnerable situations. Where appropriate, recommending free debt advice or passing the customer to one of our specialist teams.
If you feel this is the role for you please apply to firstname.lastname@example.org or call 0116 2473319.
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