Customer Service Advisor

  • Location:

    Haydock, Merseyside

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £21500.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/539510

  • Published:

    6 months ago

  • Expiry date:

    2020-02-20

  • Start date:

    ASAP

Customer Service Advisor

  • Location: Haydock
  • Salary: £21,5000
  • Contract: Full time, Permanent - Monday to Friday working hours

Due to continued growth my client is currently looking to recruit a Customer Care Agent to work on their busy helpdesk to support customers and engineers/technicians based out on the field. You will be responsible for assisting in all aspects relating to care and maintenance of day-to-day issues.

This role will initially be based out of Bolton until the company makes its permanent move to Haydock so successful candidates will need to be willing to make the commute during the early stages in this role.

This role with involve the following duties:

  • Taking calls & answering emails from our indirect & direct consumer customers providing a resolution or escalating to the appropriate team
  • To answer and resolve a high volume of enquiries over telephone, email or social media working to department and company KPI to meet customer expectations
  • To create accurate records
  • Assessing the requirement for in warranty service visits using troubleshooting and diagnostics/technical documentation
  • Building rapport and relationships with the consumer base
  • Understand where to gain technical or customer service support to increase skill and technical ability
  • To work pro-actively providing and take ownership of professional development
  • To manage and prioritise own workloads

Essential Skills & Experience Skills:

  • Customer Service within a Contact Centre - Inbound or Outbound
  • Creative thinker, to be able to develop innovative ideas
  • Negotiation skills
  • Ability to work well under pressure
  • Excellent communication skills, written and verbal
  • Positive can-do attitude
  • Able to take ownership of task

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

 

 

Keywords: customer service; helpdesk; client care; call centre; inbound

 

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