Customer Care Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Office Services

  • Job type:

    Temporary

  • Salary:

    £9.23 - £10.25 per annum + pension, city centre location

  • Contact:

    Laura Shearon

  • Contact email:

    laura.shearon@search.co.uk

  • Job ref:

    Req/535106

  • Published:

    about 2 months ago

  • Duration:

    2 months

  • Expiry date:

    2019-09-16

  • Startdate:

    27/08/2019 17:00:02

Customer Care Administrator - Shipping Industry
Full Time
Temporary
Immediate start until the end of September 2019

£9.23 - £10.25 depending on experience

I'm currently recruiting for a Temporary Customer Care Administrator to join an established Shipping company based in Liverpool City Centre. This is a full time position Monday - Friday 8am - 4pm.

This role has an immediate start and will be ongoing until the end of September 2019.

Main duties of the role;

  • Ensure that all queries are actioned within the company guidelines
  • Record all reported idle containers on internal database
  • Generate and issue notifications to customers based on company policy and procedures
  • Record all actions and correspondence on central database
  • Liaising with both UK and non UK based customers in order to resolve any issues
  • Provide exceptional customer service for any general telephone / e-mail enquiries
  • Maintain a high level of accuracy for all functions ensuring a clear audit trail is recorded
  • Report to the Senior Manager any problems that need to be escalated

If you have the necessary skills and relevant shipping industry experience please apply now.

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