Customer Advisor

  • Location:

    Telford, Shropshire

  • Sector:

    Call Centre

  • Job type:

    Permanent

  • Salary:

    bonus + Pension and much more

  • Contact:

    Levi Jackson

  • Contact email:

    levi.jackson@search.co.uk

  • Job ref:

    Req/549799

  • Published:

    5 months ago

  • Expiry date:

    2020-03-12

  • Start date:

    17/02/2020

Job Title: Customer Consultant
Location; Telford TF3
Salary: £18,720.00 40hrs

Job Type: Permanent

If you are passionate about Customer Service and helping people, this is the role for you!

Are you a Customer Services Advisor looking for a full-time role in a customer contact centre talking with customers about a wide range of financial products and services? You will be based out of Telford and earning a salary of £18,720, which will increase after you've passed the initial probation period.

Our client is specifically looking to meet great communicators, people with empathy and experience working as Customer Service Advisors, they're not looking for Sales professionals on this occasion.

The focus will be on having quality conversations with callers, via inbound and outbound calls and giving them the best possible customer experience. Their customers are their No.1 priority.

Your responsibilities:
? Taking inbound and making outbound calls to and from customers who may wish to make a payment.
? Providing an empathetic service to a caller who may be in financial difficulty.
? Going through income and expenditure details with the caller.
? Dealing with vulnerable callers sensitively and professionally.

Your most recent experience should include working within customer services in a call centre or a retail environment. You'll have the ability to solve challenges and take ownership of each customer query alongside having excellent communication and listening skills. A passion for customer service and people is essential to do well, as it having a collaborative and empathetic approach.

Your Customer Service benefits:
? Fixed rotating shift pattern over four weeks between the hours of 8 am and 8.30 pm.
? Five weeks of full-time training to ensure you have all the tools, skills and knowledge to perform well in your role.
? Additional support is available for up to 12 weeks.
? Subsidised parking payments in Telford town centre.

If you're inspired and motivated to take up this exciting new Customer Service role in Telford, please apply today. We'll be in touch to review and walk you through the next steps.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.