Customer Account Handler - Ecommerce

Would you like to work for a company that has multiple offices across the world? I'm hiring for a Customer Account Handler in the outskirts of Leeds City Centre for a business which specialise in high end lighting and trade products.

As a Customer Account Handler you will be working on the E-Commerce side of the business. You will be:

* Monitoring customer orders
* Handling inbound phone calls
* Responding to customer emails
* Ensuring orders are processed quickly
* Identifying discrepancies
* Releasing orders
* Liaising with other departments within the business (e.g. sales team and warehouse)
* General administration tasks
* Handling any issues with customer payments
* Dealing with product returns
* Supporting activity of the shop

What do I need from you?

* Exceptional customer service skills
* Strong Microsoft Excel skills (v look up)
* Excellent communication skills (both written and verbal)
* Enthusiastic when working as part of a team

What's in it for you?

* Sociable working hours - Monday-Friday between 8am and 5pm
* An annual salary of £21K
* 25 days holiday plus bank holidays
* Company pension scheme

If you would like to apply for this role, please click apply now!

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