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Contact Centre Team Manager - E-Commerce

  • Location:

    Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £25000.00 per annum + OTE £25,000

  • Contact:

    Thomas Boone

  • Contact email:

    thomas.boone@search.co.uk

  • Job ref:

    Req/577553

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-10

  • Start date:

    ASAP

Job Title - Contact Centre Team Manager - E-Commerce

Job Salary - £25,000

Job Location - Manchester

Job hours - Between 8:30 - 5:30 Monday to Friday (40 hours per week)

Marketing leading and expanding e-commerce business!!


We are looking for an experienced Contact Centre Team Manager to join a market leading e-commerce business in Manchester.

As a Contact Centre Team Manager you'll manage the performance of a small team of Customer Service Agents and work as part of a team to coordinate productivity and achieve expected standards for our client.

You'll be responsible for conducting regular performance reviews, team meetings and coaching sessions to maintain high performance levels. Working closely with your colleagues you'll ensure call and compliance standards are achieved. Your team will be specialists in providing an optimum customer experience quickly bringing all queries and complaints to a quick resolve.

The package for Contact Centre Team Manager:

  • A salary of between £25,000
  • Annual salary reviews and a genuine opportunity to grow with the business
  • Free onsite parking
  • In return for your hard work you will be given access to a structured training programme to ensure you are constantly developing and genuine career progression.
  • A relaxed working environment

The job for Contact Centre Team Manager:

  • Driving the performance of a team of customer service advisors to ensure quality targets & KPI's are consistently met in a customer focused environment.
  • Coaching and developing new starters
  • Daily management of your team and conducting team meetings
  • Developing staff through monthly 121's
  • Providing staff with ongoing training and coaching
  • Motivating your team to deliver results
  • Adherence to HR guidelines
  • Using management information to help drive performance


The Candidate for Contact Centre Team Manager:

  • Experience managing a customer service team in a call centre environment
  • A knowledge of Zendesk is preferred but not essential
  • Ability to work under pressure, manage your time effectively and work on your own initiative
  • Self-motivated, ambitious and determined
  • Ability to understand and deliver for customers and colleagues
  • Ability manage, motivate and drive performance.
  • Excellent communication skills at all levels


We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.

Initial basic of up to £25,000 + benefits

If you feel you have the drive and ambition to be successful in this role please apply immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.