Contact Centre Team Manager

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:

    Up to £32000.00 per annum + OTE £50,000

  • Contact:

    Thomas Boone

  • Contact email:

    thomas.boone@search.co.uk

  • Job ref:

    Req/551449

  • Published:

    5 months ago

  • Expiry date:

    2020-03-13

  • Start date:

    ASAP

ob title: Contact Centre Team Leader

Job Salary: £30,000 plus monthly bonus, OTE £50,000

Job Location: Manchester City Centre

Marketing Leading Business!!

Our client based in Manchester City Centre are a market leader in their industry and are recognised for delivering a high level of service to their customers. They are current;y looking for a new Contact Centre Team Leader. If you want to join a company that is passionate about its customers and really looks after their staff then this is the role for you.

As Contact Centre Team Manager you will receive:

  • A basic salary of up to £30,000
  • An uncapped commission structure with a realistic OTE of £50,000
  • Amazing brand new offices in the centre of Manchester with break out areas and dedicated games room!
  • Private health care scheme
  • Staff incentives and days out every quarter
  • Pension scheme plus life assurance
  • 28 days per year holiday rising every year of service
  • Your birthday off every year plus a charity day out of the office!
  • Childcare vouchers
  • Amazing progression opportunities
  • Various staff events and parties throughout the year

As Contact Centre Team Manager you will be responsible for:

  • Driving the performance of an experienced team of advisors to ensure targets & KPI's are consistently met in a customer focused environment.
  • Daily management of your team and conducting team meetings
  • Developing staff through monthly 121's
  • Providing staff with ongoing training and coaching
  • Motivating your team to deliver results
  • Adherence to HR guidelines
  • Using management information to help drive performance
  • Working with senior management to identify opportunities to develop sales and operational processes
  • Recruitment

The Candidate!

  • Experience managing a team in sales / account management environment
  • A proven track record of success in a similar role
  • Ability to effectively manage change in a fast paced environment
  • Strong coaching background
  • Ability to work under pressure, manage your time effectively and work on your own initiative
  • Self-motivated, ambitious and determined
  • Ability to understand and deliver for customers and colleagues
  • Ability manage, motivate and drive performance.
  • Excellent communication skills at all levels

We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.

In return for your hard work you will be given access to a structured training programme to ensure you are constantly developing and genuine career progression.

Key words: Contact Centre Team Manager, Contact Centre Team Leader, Inbound Sales Team Leader, Inbound Sales Manager, Team Leader, Team Manager, Call Centre Team Leader

Initial basic of up to £30,000 + Commission

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.