Contact Centre Team Manager

  • Location:

    Glasgow, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    James Kennedy

  • Contact email:

    James.Kennedy@search.co.uk

  • Job ref:

    Req/491637_1533554333

  • Published:

    3 months ago

  • Expiry date:

    2018-09-05

  • Startdate:

    03/08/2018 17:16:20

Are you looking for a Contact Centre Team Manager role with a difference?

Are you excited by the opportunity to use your Inspirational Leadership and Passion to deliver a World Class Customer Experience?

Do you thrive on leading teams through change to deliver a culture of Continuous Performance Improvement?

Focused fully on supporting your team you will be part of an innovative new approach that uses a blend of Traditional and Digital Communication to continuously improve the Customer Experience. You will use your knowledge of Contact Centre Performance Metrics and their impact on the Customer, to constantly strive for the improved performance of each member of your team.

Interested in new technology but not obsessed with it, you are first and foremost a people person who can Communicate clearly through Coaching, Mentoring and Motivating your team to exceed performance targets.

On offer is a generous remuneration and benefits package along with the opportunity to join a truly outstanding organisation. Please apply online in the first instance.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.