Contact Centre Team Leader - £25,000 + Excellent Benefits

  • Location:

    Blackburn, Lancashire

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £25000.00 per annum + Excellent Benefits

  • Contact:

    Matt Lazenby

  • Contact email:

    matt.lazenby@search.co.uk

  • Job ref:

    Req/492255_1533754456

  • Published:

    2 months ago

  • Expiry date:

    2018-09-07

  • Startdate:

    ASAP

Exciting Opportunity!! Call Centre Team Leader - £25,000 + Benefits

£25,000 + Great Benefits

Great working hours!

Free parking!

An exciting opportunity to join a well established organisation as they invest heavily in a Digital Transformation project to provide industry leading Customer Experience to their customers!

The company are looking to recruit talented call centre team leaders who are passionate delivering world class Customer Experience through engaged and motivated advisors!!

Do you ….

  • Have experience leading and motivating teams in fast paced call centre?
  • Have a passion for Customer Experience?
  • Ensure the customer comes first?

Then this could be the perfect opportunity for you!!

The Role…..

  • Driving the performance of an experienced team of customer service advisors to ensure they are providing world class customer service on every call
  • Daily management of your team to ensure they meet their KPIs and quality targets
  • Developing staff through monthly 121's
  • Providing staff with ongoing training and coaching
  • Motivating and engaging your team
  • Adherence to HR guidelines
  • Identify opportunities to help drive operational performance

The Candidate…..

  • Previous experience managing a customer service team in a fast paced call centre environment
  • Ability to work under pressure, manage your time effectively and work on your own initiative
  • Excellent analytical, decision making and problem solving skills
  • Self-motivated, ambitious and determined
  • Ability manage and drive performance
  • Excellent communication skills at all levels

We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.

In return for your hard work you will be given access to a structured training programme to ensure you are constantly developing and genuine career progression.

Team Leader, Team Manager, Customer Service Team Leader, Customer Service Team Manager, Customer Service Manager, Operations Team Leader, Operations Team Manager

Salary up to £25,000 DOE + Benefits

If you feel you have the drive and ambition to be successful in this role please apply immediately via the link or call / email ASAP!!

Matt Lazenby (07393) (763) (873)

M a t t . l a z e n b y @ s e a r c h . c o . u k

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