I am currently recruiting for a Contact Centre Advisor working for a health care organisation based in York.
Hours: 37.5 hours per week, Monday to Friday between 8am-8pm
Are you looking for a career within a business that is driven by providing excellent customer service? With a 115 year history and almost 850,000 members no two days are the same, and the opportunities are unique.
If you have previous customer service experience we are keen to meet you! This role is predominantly working on the telephone; therefore you will have a proven record in consistently working towards and hitting targets in an ever changing work environment. You will be the fist point of contact, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos. You must have excellent telephone manner and exceptional communication skills. It is also essential that you aim to provide a high level of customer service at all times.
You will be provided with a full induction and training program. There is a requirement to attend 6 weeks' full-time training Monday to Friday, 9am-5pm, starting on Monday 10th May 2021. You must be available for the whole training period and have no annual leave
You will be dealing with enquires regarding a range of different health care enquiries. The role requires someone with resilience and empathy, and someone who can confidently lead members through our services to the best and most appropriate outcome for them. You must be an active and effective listener who can gather important information in difficult circumstances.
* Telephony/Contact Centre experience
* Excellent telephone manner and an ability to adapt different situations
* Enthusiastic, passionate and positive
* Self-motivated and resilient
* Enjoy working to KPI's
* Competitive Salary
* Incentivised Bonus Scheme
* Free health membership
* Up to 35 days' holiday including bank holiday and no current weekend working
* Pension with up to 10% employer contributions
* Employee engagement events
* Mental Health First Aiders
* Free onsite gym
If you are interested in this role, please click apply now!
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