Commercial Account Handler

  • Location:

    Chester, Cheshire

  • Sector:

    Insurance

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Oliver Barker

  • Contact email:

    oliver.barker@search.co.uk

  • Job ref:

    Req/550671

  • Published:

    5 months ago

  • Expiry date:

    2020-03-06

  • Start date:

    05/02/2020 09:58:36

Duties & Responsibilities:
* Answering inbound calls from customers who have enquiries about their insurance policies
* Dealing with changes to policies, payments and schedules
* Assesing sensitive information and ensuring to following data protection principles
* Follow all strict FSA guidelines to the letter
* Offering a friendly, professional service and promoting our brand in a positive manner
* Problem solving and dealing with difficult calls and customers
* Ensuring all deadlines are met and working as part of a team
* Associated administration duties as required
* Collection of premiums
* Management of aged debt within client base
* Establishing strong professional working relationships with insurers
* Identifying cross- and up-selling opportunities
* Dealing with Mid Term Adjustments and Renewals

Skills & Experience:
* Previous experience as a Commercial Account Handler
* Calm, professional manner
* Attention to detail
* IT literate
* Friendly, hardworking and able to work as part of a team
* Ability to use initiative and problem solve

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.