Collections Advisor

  • Location:

    Skelmersdale, Lancashire

  • Sector:

    Call Centre, Sales

  • Job type:

    Full Time

  • Salary:

    £17000.00 - £21000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/552986

  • Published:

    5 months ago

  • Expiry date:

    2020-03-29

  • Start date:

    ASAP

Collections Advisor

  • Salary: £17,000 - £21,000 basic (Dependant on experience)
  • Skelmersdale
  • Monday to Friday (37.5 hours per week)
  • Permanent Contract

My client in Skelmersdale are looking for a Customer Collections Advisor to join them on a permanent basis. As a Collections Advisor you will be responsible for managing your own caseload of customers in default. This is an exceptional opportunity to join an exciting company who offers great career development with an attractive package.

The Collections Advisor will be responsible for:

  • Make and receive calls to customers in default
  • Contact customers by email and letter regarding payment
  • Deal effectively with disputes in accordance with FCA rules
  • Deal with hardship and vulnerable customers in accordance with FCA rules
  • Negotiate payment plans and settlement agreements in line with client specific guidelines
  • Ensure calls and emails are recorded accurately
  • Undertake additional regulatory and procedural training as required
  • Help and assist colleagues when required/holiday cover
  • Such other duties as requested in line with experience

Essential Requirements are:

  • Previous experience working within a credit control or collections role
  • Good communication skills
  • Relationship building skills
  • Ability to be empathetic
  • Attention to detail
  • Risk Management
  • Exceptional customer service skills

If you feel you have the necessary experience for this role then please apply without delay.

Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre, collections, debt recovery

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.