Collections Advisor

  • Location:

    Leicester

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Shivani Karia

  • Contact email:

    shivani.karia@search.co.uk

  • Job ref:

    Req/521662

  • Published:

    about 2 months ago

  • Expiry date:

    2019-10-03

  • Startdate:

    28/05/2019 10:53:01


Collections Adviser - Immediate Start

Search Consultancy are recruiting for a Collections Adviser for a growing organisation based in Leicester. The role is a fixed term contract until the end of the year.

Duties and Responsibilities:

* Collect outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to customers.
* Maintain debtor days for maximum cash flow and minimum bad debt.
* Manage overdue accounts; respond to customer queries regarding payment plans and use objection handling techniques to proactively resolve any queries
* Process card payments or set up DD
* Liaise with third parties regarding customer queries
* Monitor and analyse customer accounts for non-payments, delayed payments and other irregularities
* Evaluate customer debt through cost/ benefit analysis in order to decide the most appropriate strategy

The Successful Applicant will have:

* Minimum of 1-2 years experience within a similar Credit or Collections role
* Competent numeracy skills
* Good verbal and written communications
* Clear and enthusiastic telephone manner
* Experience working within a target driven environment
* High attention to detail

What's on Offer:

* Salary of £18,500
* 25 days annual leave, plus statutory bank holidays
* Range of incentives and rewards.

For more information and to apply, please contact Shivani Karia at Search Consultancy on 0116 247 3319 or email Shivani.karia@search.co.uk with a CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.