Collections Advisor

  • Location:

    Farnborough, Hampshire

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Tina Goss

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:

    10/04/2019 13:47:20

Collections / Customer Service Advisor - Farnborough - £12.10ph - Long term temp

Shifts patterns
8.30 - 4.45 and 9.45 - 6pm (Mon-Fri)

Every 1/ 4 Saturdays on rotation basis: 9am - 12.30 (Paid at 1½)


The Opportunity

An excellent long term opportunity has arisen for a customer service professional to join this fast paced, household name in Farnborough.

Duties and Responsibilities:

* Answering inbound calls from clients who are struggling with repayments, or who can no longer afford their goods.
* Show initiative by making outbound calls and following up with clients.
* Identify vulnerable customers and ensure strict FCA guidelines are adhered to.
* Optimise customer contact through understanding customers' circumstances and collecting outstanding arrears.
* Agree repayment plans, reduce potential risk and secure customer payments.

What you'll need:

* Previous customer service experience e.g either B2C (Business to Customer) or retail.
* Be able to deal with approx. 50 calls per day.
* Must have excellent business English and C/4 grade Maths and English
* Expect High Volume Calls
* 40/50 Calls both outbound & inbound
* Happy to learn new skills
* Financial services experience not essential but advantageous
* Must be capable working on up to 3 systems at any one time
* Be able to Multi-Task and juggle?
* Competent with MS Office
* Ability to Prioritise your workload

What you'll receive
* An excellent long term temp contract within a well established brand
* Full training provided- even for temp!
* Possibility of a perm position
* Competitive salary
* Accrued holiday pay

**If your application is successful you will need to have a free soft (doesn't show up on credit file) credit check completed.
Are you customer focused and enjoy delivering 5* customer service? Then please apply below.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age