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Collections Advisor

  • Location:

    Edinburgh

  • Sector:

    Call & Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £10.40 per hour

  • Contact:

    Bilal Oussellam

  • Contact email:

    [email protected]

  • Job ref:

    Req/569940

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-20

  • Start date:

    21/01/2021 14:46:15

  • Consultant:

    Bilal Oussellam

Collection Advisor

Edinburgh

£10.40 per hour

Temp project with potential opportunity to go perm.

The primary objection is to obtain collections and adhere to corporate targets by having positive conversations inbound and outbound on collection calls. This inline with business processes and standards.

Duties and responsibilities:

  • To Handle high volumes of calls inbound and outbound to customers.
  • Drive collections performance through negotiation whilst adhering to the credit management 'Customer First' standards and principles
  • Deliver department and individual targets that include call productivity, Direct Debit conversions, card transactions and gain commitments to payments
  • To ensure quality of all customer conversations are in line with Policies set by the business
  • To deliver accurate information to customers and consistent information to reduce avoidable contact and ensure excellent customer service
  • To accurately input and process of customer data on CRM and billing systems

Please note there is limited role and a quick turn around. Apply today to avoid disappointment!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age