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Brighton, East Sussex
about 1 year ago
A new role has come through to join a forward thinking company in the Brighton area as their new Collections Advisor!
If you are someone who prides themselves on providing excellent customer service and you have the experience to back this, this could be the role for you so apply now!
* Taking and making calls
* Dealing with incoming emails, calls and letters
* Negotiating affordable repayment plans
* Completing financial affordability forms
* Ensure the plans are maintained, increased of decreased dependent on person circumstances
Experience and Skills Required:
* Phone based customer service experience
* Experience working within the Debt Collection industry or within a collection environment is preferable
* Organised and efficient
* Experience with negotiation
* Experience dealing with potential vulnerable customers
* Previously worked within a regulated environment
* Able to speak another language - preferred
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.