Client Relations Manager

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:


  • Salary:


  • Contact:

    Michael McVeigh

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:

    22/01/2020 10:03:10

Do you consider yourself to be a champion when it comes to delivering customer service?

Does your personality and drive set you apart from those around you?

Our client is looking for Client Relations Support Agents to join their vibrant, fast paced and exciting team.

Our client's purpose is to transform financial services and create better outcomes for all its users. Providing excellent customer service is at the forefront of every thing they do, and along with their individuality, values and culture it's what separates them from the rest, both from a client and employee perspective.

The role of Client Relations Support Agent cannot be understated; it plays an integral part of service process by working with your client relations managers and ensuring that all dealings with their designated firms is a smooth and efficient process. This is done through taking ownership of your own responsibilities, collaborating with your fellow CRS colleagues and being proactive at all times. Communication is key.

In this role you will be offered a varied workload, managing multiple queries via various channels all with the aim of ensuring that their standards are met, enabling their advisors to get the best outcomes for their clients.

To be considered for the role of Client Relations Support Agent you would need to consider yourself to be the following;

* Reliable
* Extremely well organised and can prioritise a large work load
* Experience in a customer/client service role (preferably in the pension and investment sector)
* Work on your own initiative
* Constantly strive to improve
* Buy into the culture and demonstrate the company values at every opportunity
* Be accountable for your own actions
* Be ambitious and want to develop, embracing all opportunities to learn and grow

This vacancy should excite you, and if it doesn't then it's not for you. Along with a handsome salary of £21,500 per annum it is also Monday - Friday, 8.30am-5pm.

Such rewards aren't handed out lightly, only those who have a long term commitment to their previous or current vacancy will be considered.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.