Client On-boarding Administrator

  • Location:

    Altrincham, Cheshire

  • Sector:

    Office Services

  • Job type:


  • Salary:

    Up to £19500.00 per annum

  • Contact:

    Alicia Snowden

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


Job Title: Client On-boarding Administrator

Job Type: Permanent

Location: Altrincham

Salary: £19,500-Plus benefits

Hours- Hours -8:30am to 5pm

Looking for passionate team players who possess a can-do attitude with the desire to go above and beyond what is needed to thrive within a vibrant, dynamic environment. Expect a friendly atmosphere where your input will have a direct impact on the ongoing growth and success of our business.

Responsibilities of role

* Deliver an excellent, efficient process for new joiners, movers and leavers within the Group
* Complete ongoing maintenance required for Network firms - change of details, FIS, knowledge assessments and removal of permissions for example
* Support the Contact Strategy for our Sesame Network members, delivering one point of communication for Network requirements
* Ensure processes and procedures are kept up to date for the operational function, identify any changes required
* Highlight improvements to process and procedures, drive changes that improve the member and client experience across the Group
* To support the management team in delivering weekly and monthly MI.
* Ensure you take accountability of any development and act on any feedback
* To undertake projects as and when required, to support the needs of the business or to achieve departmental objectives.
* Partake in developing a multi-functional team that are able to adapt in order to provide the best level of support to the wider Operations functional team.
* Awareness of operational and regulatory risk, which may impact the organisation. Be Responsible for reporting to their line manager any risk which may impact on the business.

Skills and Knowledge required

* Excellent Customer Service skills
* Ability to plan workloads and manage conflicting demands and deadlines.
* Ability to work in a methodical, efficient and organised manner.
* Positive attitude and adaptable to change
* Flexible and willingness to try new ideas
* Thoroughness and attention to detail
* Produce accurate work of a high quality that complies with the T&C scheme rules.
* Knowledge of Compliance procedures
* Proactively develop and maintain relevant technical knowledge of the Training & Competence scheme.
* Working knowledge of Microsoft Office suite.
* Proactively develop and maintain relevant technical knowledge of the Training & Competence scheme.

If this role sounds like your ideal career move then please don't hesitate to get in touch!
Please send me your CV

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