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Claims Advisor

  • Location:

    Glasgow

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum + +listed benefits!

  • Contact:

    Cassie Kelly

  • Contact email:

    Cassie.Kelly@search.co.uk

  • Job ref:

    Req/585794

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-16

  • Start date:

    06/09/21

Glasgow based Claims Advisors! We need you!

I'm currently working with my client who are based in a beautiful office in Glasgow city centre. This role is perfect for candidates who have experience of working in an insurance based environment with fantastic customer service skills. Operational hours of the call centre are Monday - Friday 8am - 8pm and you would be required to work 1 Saturday in every 3. Candidates would be expected to be flexible over these times and be on a rota.

In this role you will be the first point of contact for customers who are making a claim. Candidates with first class customer service skills who have empathy and compassion with others will excel in this position.

Your day could include:

  • Receiving inbound calls from customers in regards to motor claims
  • Logging accurate information on the in house system
  • Speaking with solicitors, insurers and third parties such as body shops to ensure the customer has the best experience
  • Daily use of Microsoft Office applications
  • Using your excellent communication and negotiation skills daily

The offer:

  • £20,000 annual salary
  • No Sunday working!
  • Based in a beautiful city centre office
  • Staff discounts available
  • Access to mental health support
  • Refer a friend scheme
  • Monthly incentives and employee of the month
  • Genuine career opportunities with 70% of team managers being promoted from the phones!

If you have previous experience in an insurance call centre environment, have excellent communication skills and are a comfortable negotiator then apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.