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Cash Control Advisor - Business Energy

  • Location:

    Perth

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £12.50 per hour

  • Contact:

    Isabel Muller

  • Contact email:

    Isabel.Muller@search.co.uk

  • Job ref:

    Req/595892

  • Published:

    4 months ago

  • Expiry date:

    2022-02-20

  • Start date:

    ASAP

Excellent long term opportunity, £12.50 per hour, hybrid working.
12 month contract, extension highly likely.

This role sits within the Services organisation where the focus is on providing excellent customer
service and continuously enhancing the Customer Experience.

You will work closely with a wide range of Services colleagues and be a point of contact for payment
related customer queries.

You will join a team who are responsible for allocating a high volume of customer receipts to the
correct customer account. Accuracy, good investigative skills and being well organised are key skills
required to be successful in this role.

The team seeks to continuously review and improve its ways of working and so the successful
candidate will be confident in making suggestions, sharing feedback and adapting to change.

Your Skills & Experience

Required
- Solid academic background, with a good level of written English and numeracy
- Experience in working in a customer service Advisor Background, experience with dealing with
customer receipts and/or supplier payments.
- Good Investigative skills
- Excellent communication skills, both verbal and written.
- Commitment to delivering outstanding and personalised customer service.
- Ability to build good working relationships with colleagues, while working virtually from home
- Good systems experience and able to learn new systems quickly
- Proficient in using MS Office - Excel, Word and Outlook

Desirable but not Essential
- Experience in interacting with banks
- Experience in working in a high-volume cash and banking process environment, managing
customer receipts and/or supplier payments.
- Experience in preparing reconciliations
- Good general accounting knowledge
- Experience in financial and systems controls and governance
- Experience in managing audit requirements
- Utilities experience is useful but not essential

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age