Call Monitoring

  • Location:

    Liverpool, Merseyside

  • Sector:

    Office Services

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Faye Campbell

  • Contact email:

    faye.campbell@search.co.uk

  • Job ref:

    Req/552828

  • Published:

    4 months ago

  • Expiry date:

    2020-03-27

  • Start date:

    26/02/2020 17:27:20

We are looking to recruit a Quality Assesor/ Call Monitoring to join a fast growing well established company based in the heart of Liverpool City Centre. You will join a Data Processing team listening and grading all calls made by a thriving contact centre team. This is an excellent opportunity for an eager career minded graduate looking to start an exciting journey.

The job

Judging the quality of calls ensuring leads are processed to a high quality before being sent to clients

Identify unacceptable content updating Team Managers for feedback to Advisers

Listen, assess grade and check calls

Giving feedback via systems

Ensuring Customer Service Advisers are using the correct call scripts obtaining clear consent

Experience required

Team leader in a call and contact centre environment is desirable

Ability to work to targets in a fast paced environment

Competent using MS Office

Ability to maintain focus for long period

Benefits

Modern office environment

City Centre location

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.