Call Centre Team Manager

  • Location:

    Preston, Lancashire

  • Sector:

    Call Centre, Office Services

  • Job type:

    Full Time

  • Salary:

    Up to £27000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/555214

  • Published:

    3 months ago

  • Expiry date:

    2020-04-22

  • Start date:

    ASAP

Role Title: Call Centre Team Manger
Location: Preston City Centre
Contract: Permanent
Salary: up to £27,000

My client based in Preston City Centre is looking to recruit multiple Team Managers to join a growing high profile Call Centre venture. The role will involve managing a team of 12 - 15 colleagues ensuring the highest quality of customer service is delivered at all times through effective management, support, supervision and team development.

The role is offered on a permanent basis and is offering a salary up to £27,000 based on experience. The role is predominantly Monday - Friday with one in four Saturday mornings worked. The hours worked are between 8am - 9pm on a rotation basis.

The role -


* Managing a team of 12 - 15 agents, planning and controlling activity and reviewing performance based on productivity, quality and other requirements
* Organising the team workload and adhering to targets and deadlines
* Conducting individual and team meetings to review performance and quality
* Produce reports using the MS Office suite
* Analyse data, problem solve and make efficient business critical decisions
* Work as part of the wider team management network

If you are interested in applying for the position please apply immediately.

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